Direct Selling Association

We are proud members of the Direct Selling Association. Click here to view the code of ethics by which we abide.


Check World Book Store FAQ


Live Representative

Our Consumer Relations Specialists are available to answer your questions, provide information on World Book products, and assist you in the resolution of complaints.

You may call us Monday through Friday, 8:00 a.m.-5:00 p.m. Central Standard Time and speak to a Consumer Relation Specialist, who will provide you with personal service. You can reach us at:

United States and Canada: 800-967-5325

When calling, please have the order or invoice number, or information on your problem or complaint available. This information will help the Specialist respond to your questions.



If you prefer to e-mail your comments to us, please complete the Consumer Relations Inquiry Form.



You can also write to us. Please include the invoice number for your World Book product purchase, the sales representative involved, and the dates of your contacts and we will respond to your letter within 48 hours of receipt. Please allow time for regular mail delivery. Our mailing address is:

World Book, Inc.
ATTN: Consumer Relations Department
233 North Michigan Avenue, Suite 2000
Chicago, Illinois 60601



You may fax us as well. We ask that in your fax you provide all information, including your name, address, and telephone number, invoice number of your World Book product purchase, and the sales representative involved. Our fax number for the United States and Canada is 312-729-5600.